Have you ever faced delays and uncertainties with online orders, waiting months for a delivery while tracking its whereabouts? E-commerce used to be fraught with challenges and mistrust, but companies like Transfera have been at the forefront of transforming this experience.
Transfera, one of the region’s largest logistics firms, is a pioneer in modern e-commerce logistics, particularly for international shipments. The company has recently launched the largest e-commerce project in Serbia in collaboration with a major global platform. This initiative manages the delivery of over 10,000 packages daily, with expectations for significant growth due to the positive market response in Serbia.
The surge in e-commerce, especially post-COVID-19, saw a shift from traditional retail to online shopping, creating new demands and opportunities. Transfera’s e-commerce department has elevated the standard of service in Serbia and the Western Balkans by streamlining transport, customs clearance, sorting, and delivery. Previously, international deliveries outside the EU could take several months; now, they typically arrive within 7 days. This improvement results from ongoing optimization and the integration of advanced technologies, including artificial intelligence.
Fast, reliable delivery is crucial in e-commerce, impacting customer satisfaction and loyalty. Transfera’s extensive logistics network, anchored by its HUB in Belgrade, ensures comprehensive coverage across the region, offering EU-level service to non-EU countries.
The company’s commitment to innovation is also evident in its real-time shipment tracking and enhanced customer communication. Transfera’s call center in Serbia allows users to connect directly with platform representatives, making the process smoother and more transparent.
“Bringing Serbia into the global e-commerce arena and matching the delivery standards of the European Union required dedicated effort from us and our partners. Our focus now is on further optimization to enhance user satisfaction. With exciting new projects and partnerships on the horizon, the future of e-commerce services in Serbia looks promising,” said Srđan Banović, Director of Business Development at Transfera.
