Pošta Srbije and the Customs Administration of the Republic of Serbia have introduced a new automated system designed to significantly accelerate the customs clearance of international postal packages arriving in Serbia. The initiative, rolled out on 23 February 2026, replaces slower manual procedures with an electronic pre-arrival processing system.
Under the updated process, all shipment data will be transmitted electronically to customs authorities before the parcel physically reaches the customs terminal. This means customs clearance can begin as soon as the details arrive, substantially reducing delays in handling and delivery. The goal of the reform is to ensure that Serbian law governing import procedures is applied uniformly to all postal items that contain goods from abroad.
Acting Director of Pošta Srbije, Zoran Anđelković, said that with the new system in place, postal items will no longer be held at the customs terminal while awaiting manual processing, a change expected to cut the time parcels spend in transit. Anđelković noted that the new approach combines three elements — robotics, specialised PAP software, and automated electronic notifications — to speed up sorting and delivery of packages to end recipients.
Officials behind the project said the changes build on efforts begun last year to modernise the sorting and handling of goods, moving towards more efficient, digitally supported logistics operations. Part of this work involved upgrading systems that allow customs checks and risk assessments to be conducted based on data received ahead of physical arrival, rather than after the parcel has entered the terminal.
Support for the development of the automated clearance system came from experts within both Pošta Srbije and the Customs Administration, under a broader trade facilitation programme implemented with international cooperation. Observers expect the new process will shorten delivery times for imports, reduce congestion at customs facilities and improve predictability for consumers and businesses relying on international e-commerce shipments.
