At the 33rd Kopaonik Business Forum, Director of the Tax Administration of Serbia Dragana Marković confirmed that a contract has been signed for the procurement of a new U.S.-developed software platform intended to modernize Serbia’s tax administration system and significantly improve operational efficiency.
The agreement, concluded at the end of last year, represents one of the most substantial digital upgrades of Serbia’s fiscal infrastructure in recent years. According to Marković, the new platform is designed to simplify procedures for taxpayers, automate internal workflows, and increase the transparency and speed of revenue collection processes. The implementation phase is already underway.
The selected software solution is currently used by 65 tax administrations worldwide, primarily in the United States, and has been fully implemented in Finland. By adopting this system, Serbia becomes one of the first countries in Continental Europe to introduce this specific technology architecture within its tax authority framework.
For businesses, the modernization is expected to reduce administrative burdens, shorten processing times for filings and refunds, and introduce more predictable compliance procedures. For the state, the system is intended to enhance risk assessment capabilities, improve audit targeting, and strengthen overall tax collection performance.
The move fits into Serbia’s broader digital transformation agenda, which over the past decade has included e-invoicing, electronic fiscalization, and expanded digital public services. Modernizing the tax administration is considered a structural reform with long-term fiscal implications, as improved compliance and efficiency directly affect budget stability and revenue predictability.
By integrating advanced software infrastructure, the Tax Administration aims to align more closely with international standards in public revenue management, positioning Serbia’s fiscal system on a more technologically advanced and data-driven foundation.
