Serbia’s ICT sector has become the fastest-growing export industry in the country, with service exports reaching 3.34 billion euros between January and October 2024. This represents a 20% increase compared to the same period in 2023. Notably, the export value for October 2024 alone was 375 million euros—equal to the entire ICT export for 2012. The sector now records a surplus of 2.62 billion euros, and it is expected that the total export figure for 2024 will exceed 4 billion euros.
Mihailo Jovanović, Director of the Office for IT and eGovernment, described Serbia’s ongoing digital transformation in an interview with Blic. A key development in 2025 will be the upgrade of the National AI Supercomputing Platform. Scheduled for mid-year, the upgrade includes six NVIDIA DGX H200 systems with 48 GPUs and 32 PetaFLOPS of AI performance, along with an additional 120 terabytes of data storage. A third supercomputer is also planned by the end of 2025, which would position Serbia among the top three European countries in AI computing power.
The government is expanding e-government services, which are already used by more than 2.4 million citizens. Over 340 services are available through the national eGovernment portal, including digital applications for kindergarten and school enrollment, vital records, citizenship certificates, police appointments, and driver’s license renewal. To improve accessibility, the government is developing a mobile electronic wallet app. This app will allow users to access government services and store official documents—such as digital versions of a driver’s license, health insurance card, and eventually ID cards—directly on their phones.
In healthcare, the government is introducing an e-sick leave system in cooperation with the Ministry of Health and the National Health Insurance Fund. This service will enable doctors to electronically submit sick leave certificates to employers, reducing paperwork and minimizing the need for in-person visits.
In preparation for the international Expo 2027, Serbia launched the Portal for Foreigners (welcometoserbia.gov.rs). This platform simplifies visa, residence, and work permit applications and will soon include a special section for the many foreign visitors and workers expected for the expo.
Serbia is also strengthening its position in artificial intelligence. The country adopted a national AI strategy in 2019, becoming the first in Southeast Europe and the 26th globally to do so. This led to the founding of the Institute for Artificial Intelligence in Novi Sad in 2021, the first of its kind in the region. A notable example of AI application is a radiology tool developed by the institute that helps doctors process mammograms faster and more accurately, potentially saving lives.
In December 2024, Belgrade hosted the Global Partnership on Artificial Intelligence Summit, one of the most important international events in the field. Serbia, a GPAI member since 2022, co-chaired the summit, confirming its growing influence in AI and digital innovation. The country will also host the fourth Biotech Future Forum in 2025, further establishing itself as a regional hub for science, technology, and innovation.
These developments highlight Serbia’s commitment to becoming a digital and technological leader in the region through AI integration, improved digital infrastructure, and accessible public services.
