The “eCustoms” project in Serbia aims to streamline customs procedures by implementing an entirely electronic communication system, which will be crucial for the country’s accession to the European Union. According to Mirković, this initiative requires that all interactions with the customs service, including declarations, requests, certificates, and supporting documents, be submitted electronically.
“The idea is to minimize direct contact between customs officers, declarants, importers, and exporters,” Mirković said in an interview with Tanjug. “The benefits of this system are immense. Primarily, it eliminates the need for declarants to visit customs offices, except in cases where physical inspection of goods is necessary.”
She emphasized that the automation of the customs process will enable faster, simpler, and more secure clearance of goods. This will not only simplify customs procedures for the private sector but also facilitate trade between Serbia and the EU, contributing to Serbia’s integration into the European market.
The “eCustoms” project is funded by the European Union, which has allocated 9 million euros for its implementation. The project is being carried out by the Customs Administration and the EU Funds Management and Financing Sector of the Ministry of Finance.
Mirković pointed out that the project aims to enable more thorough and efficient controls while eliminating unnecessary administrative procedures and paperwork.
The Customs Administration began the construction of four IT systems in May 2023, including systems for import, export, customs decisions, and customs guarantees management. Mirković noted that automated export systems have been implemented in all EU member states.
“The automated export system is relatively new for the EU as well, with most EU countries working on its development over the past three years,” she explained.
Regarding the customs decision system, Mirković stated that EU members have been using it for the past five to six years. She also noted that each country has its own import system, meaning there are no uniform rules for all states.
Mirković emphasized the importance of training the business community for the smooth application of the “eCustoms” system. As part of the project, the final year will focus on training around 5,000 business representatives to ensure the successful implementation of the new system.
She clarified that once the new system is operational, all customs procedures initiated under the old system will be completed there, with no sudden changes. “Starting from a specific date, all new declarations will only be submitted through the new system,” Mirković added.
The assistant director of the Customs Administration also highlighted that business owners expect significant economic benefits from the digitalization of customs procedures. The “eCustoms” system will allow for quicker and safer clearance of goods, reducing waiting times and operational costs for businesses.
