By the end of 2022, the largest number of state services for citizens and the economy will be available electronically, NALED points out.
At yesterday’s session, the Government of Serbia adopted the Program for the Development of Electronic Government for the period 2020-2022 which envisages that in the next two and a half years, the largest number of public administration services will be available to citizens and the economy via the Internet or mobile phone.
The establishment of 300 new eGovernment or mGovernment services is expected, which will be regularly used by at least one and a half million citizens and businessmen, which will avoid going to the counters and submitting paper documentation, NALED said in a statement.
The e-government development program, according to NALED, has four goals, and the most important for citizens is the third, which defines the improvement of the eGovernment Portal, a significant increase in the number of e-services and a new approach to digitalization of procedures with a focus on life events.
In case of relocation, payment of taxes, car registration or other similar life activities, citizens will be able to immediately perform all procedures related to that event electronically, instead of resolving them one by one, it is added in the announcement.
All services, as it is stated, will be available via mobile phone, and citizens and the economy will have the opportunity to follow the stage of solving their request and finally evaluate the quality of the service.
The basis for the development of eGovernment will be digital infrastructure – the completion of the State Data Center in Kragujevac, connecting local governments to a single information and communication network of eGovernment and the establishment of eOffice and eArchive, to fully digitize the work of public administration. storage of electronic documents.
According to NALED, the completion of the Central Population Register and the development of the Metaregister, the strengthening of information security and the training of officials to work in the digital environment are of strategic importance.
One of the key goals of the Program is the legal security of eGovernment, and citizens will be able to check what data the authorities keep about them, to submit a request for their change or to find out who uses that data and in what way.
Electronic documents will be recognized and accepted by courts, notaries and executors, while institutions will confirm their authenticity with their e-seal, instead of the e-signature of individual officials.
The program will also solve the issue of delivery of documents, and instead of waiting for the postman, citizens and businesses will receive an electronic solution from the local tax administration for property tax in the Single Electronic Inbox on the eGovernment Portal.
It will be similar with the delivery of a court decision, cadastre or some other body, which will solve the decades-old problem of obsolescence of procedures due to poor delivery, and it is expected that by 2022, the electronic mailbox will have at least 640,000 citizens and 150,000 companies.
NALED adds that the special goal of the Program is dedicated to opening data held by state bodies so that all citizens, especially the economy, can use them to create new services and products and encourage economic development, which will be the basis for creating a platform for exchange data relevant to local development in order for local governments to start applying the concept of smart cities in the development of services.
EGovernment Development Program 2020-2022 is a strategic act of the Government made in accordance with the Law on Planning System. It was created by the Ministry of State Administration and Local Self-Government (as the proposer of the act) and the Office for IT and eGovernment, in cooperation with NALED, and with the support of the United Kingdom Government Good Governance Fund through UNDP and the European Union within the project Public administration reform, Nova reports.
